List of vendors
Be notified of any change in providers by registering via the form below:
| Remote Patient Monitoring or App | Sub-processor's Name | Description | Data Category | Storage | Appropriate Measures (in case of transfer) |
|---|---|---|---|---|---|
| Remote Patient Monitoring | Ecritel | • Data Hosting in an “HDS” (hébergement des données de santé) environment • Cloud computing (IaaS) | Patients: • Identification data (name, gender, date of birth, patient identification number...) • Contact details (email address, personal phone number...) • Medical information (patient's healthcare facility, medical team, medical observations, medical calendar, biological type, pathologies, symptoms and evolution, medical treatments...) • Technical data & connection data (date and time, IP address, connection identifier, connection password, browser used, browser version used, type and model of device used, operating system of device used...) Caregivers: • Identification data (name, gender...) • Contact details (phone number, email address...) • Professional information (profession, speciality, healthcare facility, unique identifier, “RPPS” number in France...) • Technical data & connection data (date and time, IP address, connection identifier, connection password, browser used, browser version used, type and model of device used, operating system of device used...) | France | N/A |
| Remote Patient Monitoring | Mailjet | • Primary Email Delivery Service (e.g. to send a link to the patient’s questionnaires) | • Email address of patients and professionals | • Germany • Belgium | N/A |
| Remote Patient Monitoring | Twilio | • Messaging (SMS) Services (for authentication) | • Caregiver’s phone number | • US (soon EU) | • Standard Contractual Clauses • Twilio’s binding corporate rules for communication between Twilio entities |
| Remote Patient Monitoring | Twilio | • Messaging (SMS) Services (e.g. to send a link to the patient’s questionnaires) | • Patient’s phone number | • US (soon EU) | • Standard Contractual Clauses • Twilio’s binding corporate rules for communication between Twilio entities |
| Remote Patient Monitoring | OVHcloud | • Messaging (SMS) Services (e.g. to send a link to the patient’s questionnaires) | • Patient’s phone number | • France | N/A |
| Remote Patient Monitoring | Batch | • Push Notification Service | • Installation ID of the patient (a token that allows to register the patients’ phone number and to send them notifications without having access to any other information) | • France | N/A |
| Remote Patient Monitoring | Lifen (optional) | • Facilitate the exchange of information between the healthcare facility and RESILIENCE | Patients: • Identification data (name, gender, date of birth, patient identification number...) • Contact details (email address, phone number...) • Medical information (information regarding the stay in the healthcare facility...) • Technical data | • France • Luxembourg | N/A |
| Remote Patient Monitoring | RingOver (optional) | • Calling plateform | Patients : • Contact details (phone number) • Event (onboarding, alert processing…) | • France | N/A |
| App | Clever Cloud | • Data Hosting • Provision of a private cloud computeur infrastructure (PaaS) in OVHcloud “HDS” (hébergement des données de santé) environment | Patients : • Identification data (name, date of birth, gender, country of residence...) • Contact details (email address...) • Medical information (patient’s healthcare facility, height, weight, menopausal status, associated diseases (co-morbiditie), type of cancer, date of first diagnosis, date of last diagnosis, data on current treatments, data on treatments in the last few years, activity status (sick leave, half-time therap or active), symptoms and side-effects...) • Connection data & usage and navigation data (password, time of day, country, internet service provider, proxies, IP address, UDID, URL, OS, resolution, number of connections, features used, use of “help” buttons, cookies, interests and preferences...) | • France | N/A |
| App | OVHcloud | • Data Hosting in an “HDS” (hébergement des données de santé) environment • Cloud computing (IaaS) | Patients : • Identification data (name, date of birth, gender, country of residence...) • Contact details (email address...) • Medical information (patient’s healthcare facility, height, weight, menopausal status, associated diseases (co-morbiditie), type of cancer, date of first diagnosis, date of last diagnosis, data on current treatments, data on treatments in the last few years, activity status (sick leave, half-time therap or active), symptoms and side-effects...) • Connection data & usage and navigation data (password, time of day, country, internet service provider, proxies, IP address, UDID, URL, OS, resolution, number of connections, features used, use of “help” buttons, cookies, interests and preferences...) | • France | N/A |
| App | Auth0 | • Authentication and authorization platform | Patients : • Contact details (email address or phone number) | • Germany • Ireland | N/A |
| App | MailJet | • Email Delivery Service (e.g. to send a link to the patient’s questionnaires) | • Email address of patients and caregivers | • Germany • Belgium | N/A |
| Remote Patient Monitoring and App | Zendesk | • Ticketing solution for our Customer Support | Patients: • Identification data (first name, last name, patient identification number) • Contact details (email address, phone number) • Technical data & connection data (date and time of ticket submission, problem encountered by the patient) • Any data voluntarily shared by the patient, including health data. For RPM Patients Only : Medical information (patient's healthcare facility, medical team). Caregivers: • Identification data (first name, last name, User ID) • Contact details (email address, phone number) • Professional information (title, position, healthcare facility) | • Ireland | N/A |
